MindWellia – Your Mental Health Companion · v3.6 · Effective 2026-05-31
Published by MindfulBloom AI Inc. Effective Date: May 30, 2026 Version: 3.0
IF YOU ARE EXPERIENCING A MENTAL HEALTH CRISIS, SUICIDAL IDEATION, SELF-HARM URGES, OR ANY MEDICAL EMERGENCY, STOP USING THIS APPLICATION IMMEDIATELY AND SEEK PROFESSIONAL HELP:
MINDWELLIA IS NOT A CRISIS SERVICE, EMERGENCY SERVICE, SUICIDE HOTLINE, OR MEDICAL SERVICE. NO EMERGENCY MEDICAL, PSYCHIATRIC, OR CRISIS INTERVENTION SERVICES ARE OFFERED THROUGH MINDWELLIA. THE SERVICE CANNOT REPLACE PROFESSIONAL EMERGENCY RESPONSE.
BINDING ARBITRATION. This Agreement contains a mandatory arbitration provision in Section 18 that requires you and MindfulBloom AI Inc. to resolve disputes through binding individual arbitration rather than in court. YOU AND MINDFULBLOOM AI INC. ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN CLASS ACTIONS OF ANY KIND. You may opt out of arbitration within 30 days of account creation as described in Section 18.
WARRANTY DISCLAIMERS AND LIABILITY LIMITATIONS. Sections 16 and 17 contain important warranty disclaimers and limitations on our liability, including limitations relating to AI-generated content, crisis response, and mental health outcomes.
AI-GENERATED CONTENT. All responses from the MindWellia AI companion are generated by artificial intelligence. These responses may be inaccurate, incomplete, biased, outdated, harmful, or entirely fabricated ("hallucinations"). You must not rely on any AI-generated output as a substitute for professional advice.
The following definitions apply throughout these Terms of Use (this "Agreement"):
This Agreement is a legally binding contract between you and MindfulBloom AI Inc. By creating an account, clicking "I Agree" or "Accept," downloading the App, or using the Service in any way, you represent and warrant that:
(a) You have read, understood, and agree to be bound by this Agreement, our Privacy Policy, and any policies, guidelines, or rules referenced herein (collectively, the "Terms");
(b) You are at least 18 years of age and have the legal capacity to enter into this Agreement. If you are under 18 years of age, you may not use the Service under any circumstances;
(c) You have not previously been suspended, removed, or banned from the Service;
(d) Your use of the Service will comply with all applicable laws, regulations, and ordinances in your jurisdiction;
(e) You understand that the Service is an AI-powered wellness tool, not a medical service, therapy, counseling, crisis service, or substitute for professional healthcare;
(f) You understand that the information and AI-generated responses provided through the Service may be inaccurate, incomplete, biased, outdated, or harmful, and you will not rely on them for health, safety, medical, legal, financial, or other consequential decisions;
(g) You understand and acknowledge that you are interacting with an artificial intelligence system, not a human being. The AI companion does not possess consciousness, emotions, sentience, or the ability to form genuine relationships;
(h) You voluntarily assume all risks associated with your use of the Service, including any emotional, psychological, or physical consequences; and
(i) You have not been advised by a healthcare provider, therapist, or other professional against using AI-based wellness tools.
If you do not agree to these Terms, do not use the Service. We reserve the right to deny service to anyone, at our sole discretion, for any reason.
MindfulBloom AI Inc. may update this Agreement at any time. We will notify you of material changes by email and/or in-app notification at least thirty (30) days before the updated terms become effective. We will present the updated Terms for your acceptance through the in-app consent mechanism. You may review the current version of these Terms at mindwellia.app/terms-of-use at any time.
If a material change is unacceptable to you, your sole remedy is to stop using the Service and delete your account before the effective date. Continued use of the Service after the effective date of any update constitutes acceptance of the revised Terms.
To access the Service, you must create an account. You agree to:
(a) Provide accurate, current, and complete information during registration;
(b) Maintain and promptly update your account information to keep it accurate and complete;
(c) Maintain the security and confidentiality of your login credentials (password, phone number, or linked authentication provider);
(d) Accept responsibility for all activities that occur under your account, whether or not authorized by you;
(e) Immediately notify us at support@mindfulbloomai.com if you become aware of any unauthorized use of your account or any security breach; and
(f) Not create more than one account per person, not create accounts on behalf of others without their consent, and not use another person's account without permission.
We implement commercially reasonable security safeguards as described in our Privacy Policy. However, we cannot guarantee that unauthorized access will never occur. You are responsible for safeguarding your account credentials and for the security of your device. MindfulBloom AI Inc. is not liable for any loss or damage arising from your failure to maintain the security of your account credentials or device.
You understand and agree that:
(a) We may contact you using in-app notifications, push notifications, SMS text messages, email, or other electronic means in connection with your use of the Service;
(b) You may incur data, SMS, internet access, or other charges from your mobile carrier, internet service provider, or telecommunications provider in connection with your use of the Service. MindfulBloom AI Inc. is not responsible for any such charges;
(c) Certain permissions on your mobile device may be required for the proper functioning of the App, including access to certain device functions (camera, microphone, contacts, location, notifications). Granting these permissions may result in additional battery, data, or charge consumption;
(d) Using the App on a device that has been modified in a manner unauthorized by the manufacturer ("jailbroken" or "rooted") may result in malfunction, impairment of security protections, or degradation of the Service, and is a material breach of this Agreement. MindfulBloom AI Inc. is not responsible for any security compromise, data breach, or loss arising from the use of modified devices.
YOU UNDERSTAND AND EXPRESSLY ACKNOWLEDGE THE FOLLOWING:
(a) MindfulBloom AI Inc. is not a healthcare provider, licensed healthcare professional, therapist, counselor, medical institution, therapy provider, counseling service, crisis service, or emergency service. We do not engage in the practice of medicine, psychology, psychiatry, psychotherapy, counseling, social work, or any regulated health profession.
(b) No therapist-client, physician-patient, counselor-client, or regulated health professional relationship is formed between you and MindfulBloom AI Inc., its employees, contractors, or the AI companion through your use of the Service.
(c) The Service provides a technology platform that uses artificial intelligence to support general wellness, self-reflection, emotional exploration, and wellness education. The Service is NOT intended to diagnose, treat, cure, prevent, mitigate, or manage any medical condition, mental health disorder, psychological condition, or disease.
(d) Any decision related to your health, medical care, mental health treatment, medication, diagnosis, or therapy rests solely with you and your licensed healthcare provider. The Service is not a substitute for professional medical or mental health advice, diagnosis, or treatment.
(e) You must never disregard, delay, or avoid seeking professional medical or mental health advice because of any information provided through the Service.
(f) The Service is not designed or equipped for crisis response or emergency intervention. While the AI may attempt to detect crisis signals and provide crisis resource information, this functionality is experimental, is not guaranteed to work in all cases, may produce false negatives (failing to detect a crisis) or false positives, and does not constitute a crisis intervention service.
(g) MindfulBloom AI Inc. is not obligated to detect, report, or respond to any potential crisis, emergency, abuse, self-harm, suicidal ideation, or danger to you or any other person. The inclusion of crisis-detection features does not create a duty of care, a professional relationship, or an obligation to intervene.
(h) Any subscription fees, CareCoins, or other payments associated with the Service are not reimbursable by Medicare, Medicaid, Tricare, provincial health insurance plans, private insurers, or any other healthcare or insurance program.
(i) The Service, or certain portions thereof, may not be available in all jurisdictions. MindfulBloom AI Inc. makes no representation that the Service is appropriate or available for use in all locations. Accessing the Service from jurisdictions where the Service or its content is illegal or restricted is prohibited.
(a) AI hallucinations. The Service uses large language models that are susceptible to generating outputs that are factually incorrect, internally inconsistent, misleading, biased, offensive, harmful, or entirely fabricated. This is an inherent characteristic of current AI technology and cannot be fully prevented.
(b) No professional vetting. AI-generated Outputs are NOT reviewed, verified, edited, or approved by licensed medical professionals, therapists, counselors, psychologists, psychiatrists, or any other qualified professional before being delivered to you.
(c) No independent judgment. The AI does not exercise professional judgment, does not understand your full medical or psychological history, does not have clinical training, and cannot account for factors that a licensed professional would consider.
(d) Variability. The same or similar Input may produce different Outputs at different times. Outputs are probabilistic and may vary based on the AI model used, system updates, and other factors.
(e) No endorsement. If Outputs reference third-party products, services, treatments, medications, supplements, or providers, this does NOT constitute an endorsement, recommendation, or affiliation by MindfulBloom AI Inc.
(f) Your responsibilities. You must: - NOT rely on Outputs as a sole source of truth, factual information, or as a substitute for professional advice; - NOT use Outputs to make health, medical, psychological, psychiatric, legal, financial, employment, educational, housing, insurance, or other consequential decisions; - Evaluate all Outputs for accuracy and appropriateness using your own independent judgment; - Seek qualified professional advice before acting on any Output; - NOT represent AI-generated Outputs as human-generated.
(g) AI interaction nature. All conversational responses provided through the Service are generated by artificial intelligence. No human reviews, edits, or approves the AI's responses before they are delivered to you. You are never interacting with a human therapist, counselor, or advisor when using the AI companion feature.
(h) Emotional dependency risk. Extended or intensive engagement with an AI companion may result in emotional attachment to, or dependency on, the AI. You acknowledge that: (i) the AI is a software program, not a sentient being, and does not have feelings, emotions, or consciousness; (ii) the AI cannot form a genuine relationship with you; (iii) emotional reliance on an AI is not a substitute for human connection, therapy, or professional support; and (iv) you are solely responsible for monitoring your own emotional and psychological well-being and seeking professional help if your use of the Service interferes with your daily functioning, relationships, or mental health.
(i) Periodic reminders. The Service may periodically display reminders that you are interacting with AI, encourage you to take breaks from the Service, or suggest that you seek human support. These reminders are part of the Service design and do not create any duty or obligation on the part of MindfulBloom AI Inc.
The Service is provided on an "as available" basis. We do not guarantee uninterrupted, continuous, timely, or error-free access to the Service. The Service may be temporarily or permanently unavailable due to maintenance, updates, technical failures, third-party service outages, force majeure events, or for any other reason. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with or without notice.
MindfulBloom AI Inc. does not guarantee, represent, or warrant that the Service will result in any improvement in mood, mental wellbeing, emotional resilience, relationships, productivity, self-awareness, coping ability, symptom reduction, or any other mental health, psychological, or wellness outcome. Individual results may vary, and many users may experience no measurable benefit. The Service is not a replacement for evidence-based treatment provided by licensed professionals.
To the fullest extent permitted by applicable law, you agree that MindfulBloom AI Inc. and its Related Persons shall not be responsible or liable for any injury, self-harm, suicide attempt, suicide, emotional distress, psychological harm, hospitalization, or other harm of any kind arising from, related to, or in connection with your use of, reliance upon, or inability to use the Service, any AI-generated Output, or any failure of the Service to detect, respond to, or appropriately manage any crisis, distress, or emergency situation.
No fiduciary, advisory, therapeutic, counseling, healthcare, agency, or special relationship of any kind exists between you and MindfulBloom AI Inc. or between you and the AI companion by virtue of your use of the Service. You acknowledge that no duty of care, duty to warn, duty to protect, or other professional obligation arises from your use of the Service.
Any wellness onboarding questionnaires, mood indicators, sentiment scores, affect scores, or other evaluative features provided through the Service are for general self-reflection and informational purposes only. They are NOT clinical assessments, psychological evaluations, medical diagnoses, or healthcare determinations, and they have not been validated for clinical use. You must not treat these features as substitutes for professional evaluation by a licensed healthcare provider.
The Service depends on third-party AI providers to generate Outputs. Features of the Service may be unavailable, degraded, delayed, modified, or discontinued due to actions, outages, rate limitations, policy changes, or failures of Third-Party AI Providers, which are beyond MindfulBloom AI Inc.’s control. MindfulBloom AI Inc. is not liable for any such unavailability or degradation.
MindWellia is intended solely as a general wellness and self-reflection product. The Service is not intended to be, and should not be construed as, a medical device, diagnostic tool, therapeutic intervention, healthcare service, or clinical decision support system as defined under any applicable regulatory framework, including the U.S. Food, Drug, and Cosmetic Act, Health Canada’s Medical Device Regulations, or the EU Medical Device Regulation.
Certain features of the Service, including AI-generated responses, crisis-detection capabilities, sentiment analysis, and other AI-powered functionality, may be experimental, in beta, or under active development. These features are provided without any warranty or guarantee of accuracy, reliability, or fitness for any purpose. MindfulBloom AI Inc. may modify, suspend, or remove experimental features at any time without notice.
AI-generated Outputs, assessment results, mood scores, and any other content produced by the Service must not be submitted to, or represented as professional opinions before, insurers, healthcare providers, courts, law enforcement, employers, educational institutions, or government agencies. Such content does not constitute professional advice, expert opinion, or evidence of any clinical condition.
You agree that you will:
(a) Use the Service only for lawful, personal, and non-commercial purposes;
(b) Comply with all applicable laws, regulations, and this Agreement;
(c) Treat other users with respect and refrain from harassment, bullying, hate speech, threats, or abusive behaviour through social features;
(d) Provide only truthful and accurate information during registration and in your use of the Service; and
(e) Report any bugs, security vulnerabilities, or content concerns to support@mindfulbloomai.com.
You agree that you will NOT:
(a) Use the Service if you are under 18 years of age;
(b) Misrepresent your age, identity, or any information provided during registration;
(c) Report false emergencies relating to yourself, others, or vulnerable populations including children, elders, or people with disabilities;
(d) Use the Service as a substitute for professional medical, psychiatric, psychological, therapeutic, or crisis care;
(e) Use the Service where HIPAA compliance is required. The Service is NOT a HIPAA-covered entity and is not designed to provide HIPAA-compliant storage of Protected Health Information (PHI);
(f) Sell, resell, rent, lease, sublicense, or otherwise commercially exploit the Service, your account, CareCoins, or any feature of the Service;
(g) Modify, copy, reverse engineer, decompile, disassemble, or create derivative works based on the App, Service, or any AI model, algorithm, or system (except to the extent this restriction is prohibited by applicable law);
(h) Use any automated means — including bots, scrapers, crawlers, data mining tools, or any form of automated data gathering or extraction — to access or interact with the Service;
(i) Circumvent, disable, or interfere with any security, rate-limiting, safety, or protective measures of the Service;
(j) Introduce any virus, malware, Trojan horse, worm, or other harmful code into the Service;
(k) Use the Service to harass, threaten, defame, stalk, bully, abuse, or intimidate any person;
(l) Use the Service to transmit, distribute, or store content that is unlawful, obscene, fraudulent, defamatory, or infringing;
(m) Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
(n) Attempt to gain unauthorized access to other users' accounts, data, or features;
(o) Interfere with or disrupt the Service, servers, or networks connected to the Service;
(p) Use Outputs to develop AI models, services, or products that compete with MindfulBloom AI Inc.;
(q) Represent AI-generated Outputs as human-generated;
(r) Use the Service to generate content intended to inflict emotional harm on others; or
(s) Encourage, facilitate, or assist any third party in doing any of the above.
We reserve the right to take any action we deem appropriate in response to a violation of this Section, including but not limited to:
YOU WAIVE AND HOLD HARMLESS MINDFULBLOOM AI INC. AND ITS AFFILIATES FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER MINDFULBLOOM AI INC. OR LAW ENFORCEMENT AUTHORITIES.
You retain ownership of your Inputs. By providing Inputs to the Service, you grant MindfulBloom AI Inc. a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, adapt, process, and display your Inputs solely for the purposes of:
(a) Operating, providing, maintaining, and improving the Service;
(b) Generating Outputs in response to your Inputs;
(c) Storing and retrieving your conversation history for the memory and context features;
(d) Generating sentiment/affect scores as described in our Privacy Policy;
(e) Complying with applicable law;
(f) If you have separately opted in, training or fine-tuning AI models; and
(g) Generating anonymized and aggregated analytics that cannot identify you.
This license is limited to the purposes stated above. We will not sell, rent, or monetize your Inputs, or use them for advertising. This license terminates when you delete your account, subject to our data retention obligations described in our Privacy Policy.
Due to the nature of large language models, Outputs may not be unique — other users may receive similar or identical Outputs to substantially similar Inputs.
Subject to this Agreement and applicable law (including any restrictions imposed by Third-Party AI Provider terms), you may use Outputs for any lawful purpose. You acknowledge that: - You may not claim exclusive intellectual property ownership over Outputs; - You may not represent Outputs as human-generated; - You may not use Outputs to train competing AI models; - Commercial use of Outputs is permitted for your own lawful business purposes, provided that you comply with all applicable laws and do not represent Outputs as professional advice.
You understand and agree that some Content may not be completely removed from our systems after account deletion. Copies may persist in backup systems, audit logs, and anonymized/de-identified datasets as described in our Privacy Policy. To the maximum extent permitted by law, MindfulBloom AI Inc. is not responsible for the removal or deletion of (or the failure to remove or delete) Content beyond the obligations stated in our Privacy Policy.
As between you and MindfulBloom AI Inc., we are the sole and exclusive owner of all right, title, and interest in and to:
(a) The App, Service, and all related software, code, algorithms, models, designs, and architecture;
(b) All content, information, materials, text, images, graphics, logos, icons, audio, videos, and other materials made available through the Service (excluding your Inputs);
(c) All trademarks, service marks, trade names, trade dress, and brand elements associated with MindWellia and MindfulBloom AI;
(d) All associated copyrights, patents, trade secrets, and other intellectual property rights.
You may not reproduce, publish, distribute, modify, reverse engineer, disassemble, decompile, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, sell, or exploit any portion of the Service or our intellectual property without our express written consent, except as expressly permitted by these Terms.
If you provide feedback, suggestions, ideas, or recommendations regarding the Service ("Feedback"), you grant us an unrestricted, irrevocable, perpetual, worldwide, royalty-free license to use, modify, create derivative works from, and incorporate such Feedback into the Service or any other product without compensation or attribution to you.
The Service includes optional social features including a friends system, Pulses, and Direct Messages. By using these features:
(a) You acknowledge that your username, avatar, bio, and level are visible to your connected friends;
(b) You are solely responsible for the content of Pulses and Direct Messages you send;
(c) You must not use social features to harass, bully, threaten, stalk, abuse, or send unwanted communications to other users;
(d) You must not send content through social features that is illegal, harmful, offensive, defamatory, or violates any third party's rights;
(e) Your AI conversations, journal entries, mood data, wellness onboarding questionnaire responses, and other Sensitive Wellness-Related Information are NEVER shared with other users. Social features are separate from your private wellness experience.
MindfulBloom AI Inc. may, but is not obligated to, monitor, review, filter, or moderate user-generated content shared through social features. We may remove or disable access to any content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable. We are not responsible for any content transmitted between users through social features.
You may block other users or report objectionable content through the App. We will review reports and take appropriate action, which may include warning, suspending, or terminating the reported user's account.
The Service may offer free and paid subscription tiers. Paid subscriptions provide access to enhanced features, increased AI conversation token limits, premium tools, and other benefits as described in the App.
All subscription payments and in-app purchases are processed exclusively through the Apple App Store or Google Play Store. MindfulBloom AI Inc. does NOT directly collect, process, or store your payment card numbers, bank account details, or other financial credentials. Your payment is governed by Apple's or Google's terms and privacy policies.
Paid subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel at any time through your Apple App Store or Google Play Store account settings.
Subscription payments are generally non-refundable, except where required by applicable law. Refund requests for App Store purchases must be directed to Apple or Google, as applicable, in accordance with their refund policies. These Terms do not override any mandatory consumer protection rights in your jurisdiction regarding cancellation or refunds.
We may change subscription prices at any time. If we increase prices, we will give you at least thirty (30) days' notice via email and/or in-app notification. Any price increase will take effect on your next renewal, giving you the opportunity to cancel if you do not agree to the new price.
All fees are exclusive of applicable taxes, which will be collected as required by Apple or Google.
MindfulBloom AI Inc. reserves the right, at its sole discretion and at any time, to:
(a) Modify features: Add, remove, modify, limit, or restrict any feature, tool, content, or functionality of the Service, whether currently offered in the free tier, a paid subscription tier, or accessible via CareCoins;
(b) Reallocate features between tiers: Move features from the free tier to a paid subscription tier (or vice versa), change which features are included in specific subscription plans, or create new subscription tiers with different feature sets;
(c) Modify token limits and quotas: Change the number of AI conversation tokens, daily usage limits, storage limits, or other usage quotas associated with any tier or plan;
(d) Introduce new monetization methods: Introduce in-app purchases, consumable items, advertising (subject to our Privacy Policy), premium add-ons, bundle offerings, or other revenue models;
(e) Modify or discontinue the free tier: Reduce the features available in the free tier, impose new limitations, or discontinue the free tier entirely, requiring a paid subscription to access the Service; and
(f) Change the business model: Modify the overall commercial structure of the Service, including transitioning from a freemium model to a fully paid model, introducing usage-based pricing, or any other structural change.
Notice of Material Changes. For changes that materially reduce features or functionality available to paying subscribers during their active billing period, we will provide at least thirty (30) days' notice via email and/or in-app notification. Your continued use of the Service after such changes take effect constitutes acceptance. If a material change is unacceptable to you, your sole remedy is to cancel your subscription before the change takes effect through your Apple App Store or Google Play Store account settings. No refunds will be provided for features that were available during the period for which you have already paid, except where required by applicable law.
No Vested Rights in Features. You acknowledge that you have no vested right, entitlement, or guarantee that any specific feature, tool, content, token allocation, or functionality will remain available, remain free, or remain unchanged for any period of time. The inclusion of any feature in the Service at any given time does not create an obligation to continue offering that feature.
CareCoins are a virtual currency within the Service designed to encourage engagement with wellness features. CareCoins:
(a) Have no real-world monetary value and are not real currency, legal tender, cryptocurrency, or a financial instrument of any kind;
(b) Are non-transferable between users except where a transfer feature is specifically enabled by the Service;
(c) Are non-refundable and may not be redeemed, exchanged, or converted for cash, credit, or any other form of real-world value under any circumstances;
(d) May not be sold, traded, bartered, or exchanged outside the Service;
(e) Do not represent a property right, an investment, a financial interest, or an entitlement of any kind;
(f) Are licensed to you, not sold. We retain all rights in and to the CareCoins system; and
(g) Are subject to all terms and conditions of this Agreement.
CareCoins may be earned through activities within the Service, including but not limited to daily streaks, chat engagement, journaling, using breathing exercises, completing onboarding, referrals, and administrator-gifted campaigns. CareCoins may be spent on unlocking premium features, tools, cosmetic items, extra conversation tokens, and other items or features as available within the Service.
You may use CareCoins to purchase additional AI conversation tokens beyond your plan's daily allocation. Each extra token purchase is final and non-refundable and is recorded as an immutable audit record. Extra tokens purchased in this manner are subject to the same terms as CareCoins and have no monetary value.
We reserve the right, at our sole discretion and at any time, without prior notice and without liability, to:
(a) Modify, adjust, rebalance, add, or remove the earning rates, spending costs, available rewards, or any aspect of the CareCoins economy;
(b) Impose limits, caps, or expiration periods on CareCoins balances;
(c) Reset, adjust, or void CareCoins balances where we reasonably believe fraud, abuse, exploitation, or a violation of these Terms has occurred;
(d) Modify or discontinue the CareCoins system entirely.
All CareCoins in your account are forfeited immediately and permanently upon:
(a) Termination or suspension of your account for any reason;
(b) Deletion of your account (whether by you or by us);
(c) Discontinuation of the CareCoins system.
You will have no claim, right, or remedy against MindfulBloom AI Inc. for any forfeited, expired, adjusted, or voided CareCoins, regardless of how they were earned or received.
If the Service offers a referral program, the following terms apply:
(a) You may share your unique referral code with friends who are not existing MindWellia users;
(b) Referral rewards (typically CareCoins) are subject to the CareCoins terms in Section 9;
(c) You may not use paid advertising, spam, bulk messaging, or any deceptive means to distribute referral codes;
(d) We reserve the right to modify, suspend, or terminate the referral program at any time;
(e) Fraudulent or abusive referral activity (including self-referral, fake accounts, or automated referrals) may result in forfeiture of all earned rewards and termination of your account.
You may terminate this Agreement at any time by requesting account deletion through the App's Settings screen ("Delete My Account") or by contacting support@mindfulbloomai.com. Upon requesting deletion, your account will be immediately deactivated and scheduled for permanent deletion after a thirty (30) calendar day grace period. During this grace period, you may cancel the deletion request and reactivate your account by logging back in. After the grace period expires, all personal data is permanently and irreversibly deleted from our systems. You may also uninstall the App; however, uninstalling without deleting your account does not terminate this Agreement and your data will be retained in accordance with our Privacy Policy.
MindfulBloom AI Inc. may, at its sole discretion, at any time and without prior notice:
(a) Suspend, restrict, or terminate your access to the Service or any portion thereof;
(b) Deactivate or delete your account;
(c) Remove or restrict Content;
(d) Modify, discontinue, or limit any feature of the Service;
for reasons including but not limited to:
Upon termination:
(a) Your right to access and use the Service immediately ceases;
(b) All CareCoins are immediately and permanently forfeited;
(c) Your Subscription, if any, continues until the end of the current paid billing period, after which no further charges will be incurred (cancel through Apple/Google);
(d) Your stored information will be handled in accordance with the data retention schedule in our Privacy Policy;
(e) Sections of this Agreement that by their nature should survive termination will survive, including but not limited to Sections 4, 6, 9, 15–22.
If we discontinue the Service entirely, we will:
(a) Provide at least thirty (30) days' advance notice by email and/or in-app notification;
(b) Offer you the ability to export or download your personal data;
(c) Provide a pro-rata refund of any prepaid subscription fees corresponding to the unused portion of your current billing period.
BY USING THE SERVICE, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:
(a) The Service is an experimental AI wellness tool and your use is entirely at your own risk;
(b) AI-generated Outputs may be inaccurate, biased, harmful, offensive, triggering, or otherwise inappropriate;
(c) The Service may fail to detect or respond to crisis situations (see Section 4.1);
(d) Emotional engagement with an AI companion may produce unintended psychological effects, including emotional dependency, and you are solely responsible for monitoring your own mental and emotional well-being;
(e) Other users may send you unwanted, offensive, or harmful content through social features, and while we provide blocking and reporting tools, we cannot guarantee a safe social environment;
(f) Your data, including sensitive mental health information, is transmitted over the internet and processed by third-party AI providers, and while we implement security safeguards, no system is immune from unauthorized access, breach, or interception;
(g) You voluntarily assume all foreseeable and unforeseeable risks arising from your use of the Service;
(h) You remain solely responsible for all decisions, actions, conduct, treatment choices, medications, healthcare decisions, lifestyle changes, and interactions with third parties, regardless of any information, suggestion, or Output provided through the Service.
Your privacy is important to us. Our Privacy Policy describes how we collect, use, protect, and share your personal information, including sensitive wellness-related information. Our Privacy Policy is incorporated into and forms part of these Terms by reference.
By using the Service, you consent to the collection, use, processing, storage, and disclosure of your information as described in our Privacy Policy, including:
If you believe that your intellectual property rights have been infringed by content available through the Service, please send a written notice to:
MindfulBloom AI Inc. Attn: Legal Department / Copyright Agent Email: support@mindfulbloomai.com (subject line: "IP Infringement Notice")
Your notice must include:
(a) A physical or electronic signature of the person authorized to act on behalf of the rights owner;
(b) A description of the copyrighted work or other intellectual property that you claim has been infringed;
(c) A description of where the allegedly infringing material is located within the Service;
(d) Your name, address, telephone number, and email address;
(e) A statement that you have a good-faith belief that the disputed use is not authorized by the rights owner, its agent, or the law; and
(f) A statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights owner or authorized to act on the rights owner's behalf.
We may remove or disable access to any content that we determine infringes intellectual property rights and may terminate the accounts of repeat infringers.
You agree to indemnify, defend, and hold harmless MindfulBloom AI Inc. and its directors, officers, employees, contractors, licensors, affiliates, and agents (collectively, "Indemnified Parties") from and against any and all third-party claims, suits, actions, demands, damages, liabilities, losses, settlements, judgments, costs, and expenses (including reasonable attorneys' fees and litigation costs) arising out of or relating to:
(a) Your use of or access to the Service;
(b) Your violation of this Agreement, our Privacy Policy, or any applicable law or regulation;
(c) Your misrepresentation of your age, identity, or any other information;
(d) Your reliance on AI-generated Outputs for health, medical, psychological, emotional, safety, legal, financial, or other consequential decisions;
(e) Content you provide, transmit, or share through the Service, including through social features;
(f) Any claims for bodily injury, property damage, emotional distress, or other harm to any third party arising from your use of the Service;
(g) Unauthorized disclosure of your or a third party's data arising from your use of the Service or failure to secure your account;
(h) Your gross negligence, willful misconduct, or fraud; and
(i) Any claims arising from your use of the referral program in violation of these Terms.
This indemnification obligation does not apply to the extent that a claim arises solely from MindfulBloom AI Inc.'s own gross negligence or willful misconduct.
THE SERVICE, THE APP, ALL CONTENT, ALL AI-GENERATED OUTPUTS, AND ALL RELATED FEATURES AND FUNCTIONALITY ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND.
MINDFULBLOOM AI INC. AND ITS RELATED PERSONS (DEFINED AS ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AFFILIATES, AND AGENTS) EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:
(a) Any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;
(b) Any warranties regarding the accuracy, completeness, reliability, timeliness, therapeutic value, or appropriateness of any AI-generated Output;
(c) Any warranties that the Service will be uninterrupted, error-free, secure, virus-free, or free from harmful components;
(d) Any warranties that the Service will detect, respond to, or appropriately manage crisis, emergency, safety, or self-harm situations;
(e) Any warranties that your use of the Service will result in any health, wellness, psychological, emotional, or therapeutic benefit;
(f) Any warranties regarding the operability, availability, condition, security, or performance of the Service.
MINDFULBLOOM AI INC. DOES NOT PROVIDE ANY MEDICAL ADVICE, RECOMMENDATIONS, OR DIAGNOSES. WE DO NOT REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICE WILL RESULT IN THE DIAGNOSIS, DETECTION, CURE, MITIGATION, TREATMENT, OR PREVENTION OF ANY PSYCHOLOGICAL, MENTAL, EMOTIONAL, BEHAVIORAL, OR OTHER MEDICAL CONDITION OR ILLNESS.
YOU UNDERSTAND AND AGREE THAT AI-GENERATED OUTPUTS MAY BE INACCURATE, INCOMPLETE, OUTDATED, BIASED, HARMFUL, OFFENSIVE, OR FABRICATED ("HALLUCINATIONS"). YOU MUST NOT RELY ON OUTPUTS WITHOUT INDEPENDENT VERIFICATION AND PROFESSIONAL CONSULTATION.
YOU AGREE THAT YOU WILL NOT BRING ANY CLAIMS AGAINST US CONCERNING ANY FAILURE BY THE SERVICE TO DETECT OR TAKE ANY ACTION IN CONNECTION WITH ANY APPARENT CRISIS, EMERGENCY, MOOD, EMOTIONAL STATE, WELLBEING ISSUE, OR ANY SPECIFIC PSYCHOLOGICAL, MENTAL, OR OTHER MEDICAL CONDITION CONCERNING ANY PERSON.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
(a) NEITHER MINDFULBLOOM AI INC. NOR ANY OF ITS RELATED PERSONS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, PERSONAL INJURY, EMOTIONAL DISTRESS, PROPERTY DAMAGE, OR UNAUTHORIZED DISCLOSURE OF DATA, WHETHER IN AN ACTION IN WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM OR RELATED TO:
(b) MINDFULBLOOM AI INC.'S MAXIMUM AGGREGATE LIABILITY FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, ARISING UNDER OR RELATED TO THIS AGREEMENT OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF:
(c) SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MINIMUM AMOUNT PERMITTED BY APPLICABLE LAW.
(d) THE LIMITATIONS IN THIS SECTION APPLY EVEN IF MINDFULBLOOM AI INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
IMPORTANT: PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
You and MindfulBloom AI Inc. agree to resolve any claims, disputes, or controversies arising out of or relating to this Agreement, the Privacy Policy, or the Service (each a "Dispute"), through final and binding individual arbitration, except as set forth in Section 18.6. To the extent mandatory arbitration or class action waivers are prohibited by applicable law, such provisions shall not apply.
You may opt out of this arbitration provision within thirty (30) days of creating your account by sending a written notice to support@mindfulbloomai.com with the subject line "Arbitration Opt-Out" that includes your name, email, phone number, and a clear statement that you wish to opt out. If you opt out, you and MindfulBloom AI Inc. retain all rights to seek remedies in court.
Before initiating arbitration, both parties agree to attempt to resolve any Dispute informally for at least sixty (60) days. You may initiate informal resolution by sending a written description of the Dispute to support@mindfulbloomai.com with the subject line "Dispute Resolution." We will respond to the email address associated with your account. Any applicable statute of limitations shall be tolled during this informal resolution period.
If the Dispute is not resolved informally within sixty (60) days, either party may initiate binding arbitration administered by a recognized national arbitration provider under its then-current consumer arbitration rules. The arbitration will be conducted:
(a) By a single arbitrator with experience in technology and consumer disputes;
(b) In the English language;
(c) By videoconference, unless the arbitrator determines that an in-person hearing is necessary, in which case the hearing will be held in a mutually agreed location or the city nearest to your residence;
(d) The arbitrator shall have exclusive authority to resolve all Disputes, including questions of arbitrability;
(e) Judgment upon the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
MindfulBloom AI Inc. will not seek attorneys' fees in arbitration unless the arbitrator determines your claim is frivolous.
YOU AND MINDFULBLOOM AI INC. AGREE THAT ALL DISPUTES MUST BE BROUGHT IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, REPRESENTATIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION.
Class arbitrations, class actions, and representative actions are prohibited. Only individual relief is available. The parties waive any right to participate in or benefit from any class or collective award. If this class action waiver is found to be unenforceable in its entirety, then this entire arbitration section shall be null and void.
This arbitration agreement does not apply to:
(a) Individual claims brought in small claims court (or equivalent) in the jurisdiction where you reside, provided the claim falls within the court's jurisdictional limits;
(b) Claims for injunctive or other equitable relief to stop unauthorized use or abuse of the Service, or intellectual property infringement;
(c) Claims that cannot be subject to mandatory arbitration under applicable law.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND MINDFULBLOOM AI INC. EACH KNOWINGLY AND IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATED TO THIS AGREEMENT.
If you download or use the App on an Apple device running iOS:
(a) You and MindfulBloom AI Inc. acknowledge that this Agreement is concluded between you and MindfulBloom AI Inc. only, and not with Apple Inc. ("Apple");
(b) Apple, and Apple's subsidiaries, are third-party beneficiaries of this Agreement. Upon your acceptance, Apple will have the right to enforce this Agreement against you as a third-party beneficiary;
(c) MindfulBloom AI Inc., not Apple, is solely responsible for the App, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; (iii) claims arising under consumer protection, privacy, or similar legislation; and (iv) intellectual property infringement claims;
(d) Apple has no obligation to furnish any maintenance or support services with respect to the App;
(e) In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation with respect to the App.
If you download or use the App from the Google Play Store:
(a) You acknowledge that this Agreement is between you and MindfulBloom AI Inc. only, and not with Google LLC ("Google");
(b) Your use of the App must comply with Google's then-current Google Play Terms of Service;
(c) Google is only a provider of Google Play where you obtained the App;
(d) MindfulBloom AI Inc., and not Google, is solely responsible for the App;
(e) Google has no obligation or liability to you with respect to the App or this Agreement; and
(f) You acknowledge and agree that Google is a third-party beneficiary to this Agreement as it relates to the App.
This Agreement, together with our Privacy Policy and any other policies, guidelines, or rules referenced herein, constitutes the entire agreement between you and MindfulBloom AI Inc. with respect to the Service and supersedes all prior or contemporaneous communications, representations, understandings, and agreements, whether oral or written, between the parties.
If any provision of this Agreement is determined by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent. If modification is not possible, the invalid provision shall be severed.
No waiver by MindfulBloom AI Inc. of any term or condition set forth in this Agreement shall be deemed a further or continuing waiver of such term or condition, or a waiver of any other term or condition. Any failure by MindfulBloom AI Inc. to assert a right or provision under this Agreement shall not constitute a waiver of such right or provision.
You may not assign, transfer, delegate, or sublicense any of your rights or obligations under this Agreement without our prior written consent. Any attempted assignment without such consent is void. MindfulBloom AI Inc. may freely assign its rights and obligations under this Agreement to any affiliate, subsidiary, successor, or acquirer of all or substantially all of its business, assets, or equity.
Nothing in this Agreement creates any relationship of partnership, joint venture, employment, agency, fiduciary duty, or franchise between you and MindfulBloom AI Inc. You have no authority to bind or commit MindfulBloom AI Inc. in any way.
Except as expressly stated in Section 19 (Apple and Google platform provisions), this Agreement does not confer any rights, remedies, or benefits upon any person or entity other than the parties hereto.
MindfulBloom AI Inc. shall not be liable for any delay or failure to perform its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, riots, pandemics, epidemics, government orders, embargoes, power failures, internet or telecommunications failures, cyberattacks, third-party AI provider or cloud infrastructure outages, acts of third-party service providers, or any other event beyond our reasonable control.
Even if we delay in enforcing any term of this Agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under the terms of this Agreement, or if we delay in taking steps against you in respect of your breaching of the terms of this Agreement, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date.
The following Sections survive termination or expiration of this Agreement: Section 1 (Definitions), Section 4 (Nature and Limitations), Section 6 (Content Ownership and License), Section 9 (CareCoins — specifically forfeiture provisions), Section 12 (Assumption of Risk), Section 13 (Privacy), Sections 15–18 (Indemnification, Warranties, Liability, Dispute Resolution), Section 19 (Platform Terms), Section 20 (General Provisions), and Section 23 (Export Control and Sanctions Compliance).
Section headings are for convenience only and have no legal or contractual effect.
This Agreement is drafted in English. In the event of any conflict between an English-language version and a translated version, the English-language version shall prevail.
This Agreement and any dispute or claim arising from or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles. Subject to the arbitration agreement in Section 18, the courts of the Province of Ontario shall have exclusive jurisdiction over any claims not subject to arbitration.
If you have any questions, concerns, or complaints about this Agreement, the Service, or your account, please contact us at:
MindfulBloom AI Inc. Email: support@mindfulbloomai.com For legal or terms inquiries, use the subject line: "Legal Inquiry" For privacy inquiries, use the subject line: "Privacy Inquiry" Website: mindwellia.app
The Service may be subject to export control and sanctions laws and regulations, including those of Canada, the United States, the European Union, and the United Kingdom. You represent and warrant that: (a) you are not located in, a national or resident of, or ordinarily resident in any country or region that is subject to comprehensive sanctions by Canada, the United States, the European Union, or the United Kingdom (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); (b) you are not designated on any applicable sanctions or restricted party list; and (c) you will not use the Service in violation of any applicable export control or sanctions law. MindfulBloom AI Inc. reserves the right to restrict or terminate access to the Service in any jurisdiction at its discretion to comply with applicable law.
By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy.